Call center is a service provided to the customer and this service depends upon the need of customers. There are various types of services provided by call centers and therefore the ultimate product (service) differs depending upon the call centers.

• Tele-marketing call centers offer the telephonic sales, programs about market research. After sales support is also one of the services offered by it.
  
• Web enabled call centers offer the common services but the communication medium is internet. Web chat, web push, web pop and web callback are some of the features offered by such call centers.
  
• Outbound call centers serve as the marketing arm for organizations, here calls are made from call center agents to customers and services are offered.
  
• Inbound call centers are used to receive the calls from the customers. Here the Queries of customers are answered and problems of customers are solved.