center is a service provided to the customer and this
service depends upon the need of customers. There
are various types of services provided by call centers
and therefore the ultimate product (service) differs
depending upon the call centers.
- Tele-marketing call centers
offer the telephonic sales, programs about market
research. After sales support is also one of the
services offered by it.
- Web enabled call centers
offer the common services but the communication
medium is internet. Web chat, web push, web pop
and web callback are some of the features offered
by such call centers.
- Outbound call centers
serve as the marketing arm for organizations, here
calls are made from call center agents to customers
and services are offered.
- Inbound call centers
are used to receive the calls from the customers.
Here the Queries of customers are answered and problems
of customers are solved.