Frequently Asked Questions
Railway ticketing agents, also known as railway ticketing agencies are authorized entities that facilitate the booking and sale of train tickets on behalf of railway operators. These agents serve as intermediaries between the railway system and passengers, providing convenient access to ticketing services.| Railway ticketing agents are authorized by the railway authorities or operators to sell train tickets. They may be independent businesses, travel agencies or affiliated with specific railway companies.
Ticket booking services: Railway ticketing agents provide ticket booking services to customers. Passengers can visit the agent's office or contact them through various channels (such as phone, email or online platforms) to inquire about train schedules, seat availability, and fares. The agent then processes the booking and issues the ticket on behalf of the passenger.| Ticket availability and reservations: Railway ticketing agents have access to the railway's reservation system, allowing them to check ticket availability, make reservations and provide customers with information on different classes of travel, seat types and other relevant details.| Fare calculation and payment: Ticketing agents calculate the fare for the desired journey based on the distance, class of travel and any applicable discounts or concessions. They accept payment from customers and issue the tickets accordingly. Payment methods can include cash, credit/debit cards or electronic payment systems, depending on the agent's provisions.| Ticket delivery and collection: Railway ticketing agents may offer ticket delivery services, where they physically provide the tickets to the customer's specified address. Alternatively, customers may choose to collect the tickets from the agent's office or at designated pick-up locations.| Assistance and customer support: Ticketing agents often provide assistance and customer support services. They may assist customers in rescheduling or cancelling tickets, processing refunds, addressing inquiries or complaints and providing general information related to train travel.
Railway ticketing agents typically charge a service fee or commission for their services. The fee structure can vary depending on the agent and the specific booking requirements. For Indian Railways, the standard commission for non-AC classes is Rs.20 per PNR and Rs.40 per PNR for AC classes, additional PG commission of up to 1% of ticket fare can be levied.
Railway ticketing agents can be particularly helpful for passengers who may not have direct access to online booking platforms or prefer the convenience of personal assistance in making train reservations. They contribute to the efficient and widespread distribution of train tickets, making it easier for passengers to plan their journeys and secure their travel arrangements.